Complaints and recommendations for improvement regarding the certification or accreditation process can be sent by post to:

Federal Office for Information Security (BSI)
Department SZ
Postfach 20 03 63
53133 Bonn
QMB@bsi.bund.de

No special forms or formats need to be used for these communications.

The BSI will respond promptly to acknowledge receipt of the complaint and a deadline for processing.
The complaint is registered and then assessed.
If this assessment indicates that the complaint is justified, appropriate measures will be taken and these will be communicated to the person submitting the complaint.

The person submitting the complaint will also be informed if the complaint is assessed as unjustified.

A legal right to object is granted with respect to decisions issued by the certification or accreditation body: such objections must be submitted in writing to the Federal Office for Information Security.