Service Centre
Are you looking for answers?
The BSI will be happy to help you with questions that fall under the responsibility of the Federal Office.
You can reach us at any time from Monday to Friday during the day by telephone (0800-274100) and of course by e-mail at service-center@bsi.bund.de. If you would like to discuss IT security and consumer protection issues with us, please also visit our social media sites.
Note: Unfortunately, we cannot help you with personal problems with your PC. Please contact the provider at your place of residence. For competitive reasons, we are also unable to give you any software recommendations. However, we will be happy to help you with any questions of understanding or current events concerning IT security:
Telephone: 0800 274 1000
(free of charge from German landlines and mobile phones)
Or send an e-mail to: service-center@bsi.bund.de
