Citizens: manage an incident, report, inform, prevent

At digital customer service, the BSI provides a comprehensive information portal for citizens. Our hotline staff can also advise you personally and help you with general questions. Please note, however, that we are unfortunately unable to offer you direct support for your IT device.

All the important steps citizens should take in the event of an IT security incident are listed here in brief:

Verzweifelte Frau vor einem Laptop. Die Hände vor das Gesicht gehalten. (refer to: I have a security incident. What should I do?)

I have a security incident. What should I do?

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Mann und Frau am Arbeitsplatz mit Laptop und Smartphone. (refer to: I want to report an IT security incident.)

I want to report an IT security incident.

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Überraschter Mann mit seinem Laptop. Brille mit der Hand auf die Stirn geschoben. (refer to: BSI CVD guideline for security researchers)

BSI CVD guideline for security researchers

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Frau mit Laptop am Schreibtisch (refer to: I am looking for current information about IT security threats.)

I am looking for current information about IT security threats.

More : I am looking for current information about IT security threats.

Eine jubelnde Frau schaut auf ihren Laptop (refer to: How do I protect my IT from cyber attacks?)

How do I protect my IT from cyber attacks?

More : How do I protect my IT from cyber attacks?